Retail Solutions

Keep Your Customers Coming Back

A positive customer experience starts with store operations. Empower teams with a solution to manage the full lifecycle of your retail locations.

Facilities maintenance and vendor management
Real estate and space planning
Capital projects and more

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Connected

Maintenance

Downtime Reduction -65%

Response time: 2.4 hrs First-time fix: 92%

Complete Store Visibility

Achieve Complete Store Visibility

Gain real-time insights and a complete view of your retail performance so you can achieve financial savings and operational efficiencies.

Optimize Store Operations

Manage work orders, dispatch vendors, automate workflows, maintain accurate inventory data

Break Down Silos

Foster collaboration across facilities and real estate departments from kickoff to ribbon-cutting

Improve Vendor Performance

Ensure vendors are meeting service level agreements and your equipment is operational

Retail Chain Success Story

See how one retail chain optimized operations

See How One Retail Chain Optimized Its Operations

We chose EINFRATECH SYSTEMS India because we were facing an issue where we really didn't have any visibility into what was going on in our stores. The system has helped us standardize our operations across multiple locations.

Exceptional Retail Experiences

Deliver Exceptional Retail Experiences

Ensure maximum uptime of your services and equipment, make decisions using real-time data, and delight your customers with an exceptional experience.

Simplify Facilities Maintenance

Quickly plan and execute work across stores with your own field technicians or third-party vendors.

Collaborate across teams and vendors to quickly remediate unexpected equipment issues
Schedule asset maintenance, calibration, cleaning, and inspections at regular intervals to ensure maximum uptime
Spend less time searching for data, working on spreadsheets, and manually inputting information into multiple systems

Improve Your Dispatch Process

Dispatch the right technician to the correct location the first time, reducing unnecessary drive time and asset downtime, while improving first-time fix rates.

Automate schedules to ensure that in-house and third-party resources are leveraged efficiently
Keep track of vendor response times, service level agreements, first-time fix rates, and repair times
Consistently deliver an ideal experience to your customers by managing resources to ensure services are always available

Know What's in Your Lease Portfolio

Simplify management of retail lease lifecycles—including key details, payments, and critical dates—all while staying compliant with lease accounting standards.

Create lease lifecycle workflows, set up custom lease scheduling and recurring payments, and get alerts for important dates
Quickly classify contracts, execute individual payments, manage documents, and more from one centralized location
Easily stay compliant with IFRS 16 and FASB lease accounting standards

See It In Action

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Complete Solution

Explore the Products in Connected Workplace for Retail

Keep all aspects of your retail operations running smoothly—all from one solution, built natively on ServiceNow™.

PRODUCT CATALOG

Facilities Maintenance

Core Module

Popular

Dispatch

Field Service

Efficient

Real Estate

Property Management

Strategic

Space

Layout Optimization

Flexible

Capital Planning

Financial Planning

ROI Focus

Projects

Project Management

Collaborative

Sustainability

ESG Compliance

Eco-friendly

OT Security

Security Management

Critical

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