We're a team that works together to make sure our customers are supported from onboarding to value realization.
24/7 Dedicated Support
Value Realization
Expert Implementation
Comprehensive Training
We're committed to your success with a comprehensive approach that ensures you get the most value from our solutions.
Industry leading technical support when you need it. Our team is available 24/7 to ensure your success.
Quickly request enhancements or report issues through our intuitive customer portal designed for efficiency.
Direct access to a dedicated CSM who knows your projects and objectives, ensuring personalized support.
Over the years we've onboarded hundreds of clients and supported thousands of users. We've got you covered.
of Users
Customers Served
Live Modules
Support when and how you need it. You can count on:
Direct access to global Technical Support Professionals
Product updates and guidance that meet changing industry and business needs
Quick resolution of issues and resource coordination to help you accomplish your goals
Our strong personal commitment to quality and customer service
We understand it's important to have support every step of the way.
Access our global team of support professionals who are ready to assist you 24/7 with any questions or technical issues.
Our implementation specialists work closely with your team to ensure a smooth transition and successful deployment.
Receive personalized training sessions designed to help your team maximize the value of our Connected Workplace solution.
At EINFRATECH SYSTEMS, we believe that exceptional customer support is the foundation of successful partnerships. Our approach is built on these core principles:
Proactive Communication: We don't wait for issues to arise—we actively monitor your systems and reach out when we identify potential improvements.
Continuous Learning: Our support team undergoes regular training to stay updated on the latest features and best practices.
Customer-Centric Approach: We tailor our support to your specific needs, understanding that each organization has unique requirements.
Measurable Results: We track key performance indicators to ensure we're delivering the highest level of service and continuously improving.
Your dedicated CSM will work with you from the beginning to get you up to speed on what to expect throughout your journey.
Onboarding
Implementation
Training & Go-Live
Ongoing Support and Open Communication
You'll work together with your CSM post-go-live to track and monitor you're achieving the results and return on investment you set out to accomplish with Connected Workplace. You will work to:
Identify key savings metrics that align with the proposed savings
Document the pre-implementation scores for each key metric important to you
Don't just take our word for it. Here's what our customers have to say about our customer success team.
Let us show you how our dedicated support team can help your business thrive.